Services and guarantees

What's included?

See what's included in our tours:

One way Ferry UK --> France
Return (on "super fast") Ferry Spain --> Morocco
Comfortable and modern touring coach
Accommodation in central location
Driving tours of Madrid, Porto, Lisbon, Sevilla, Valencia & Barcelona
Walking orientation tour of all other cities
Surf lessons everyday in San Sebastian (ALL GRADES OF SURFERS!)
5 unique traditional dinners
Admission to one of San Sebastian's premier dance clubs every night
Bed linen
24 breakfasts
25 days of great FUN!!!!!

What's not included?

However, a couple of things are not included in our tours:

Transport to or from Barcelona: Each passenger is responsible for arrangement of their own transport. For trips starting in London the trip finishes in Barcelona and for trips starting in Barcelona the trip finishes back in London.
Handy information for booking flights can be found on our LINKS-page.
Entry fees for museums
Visa and Personal travel insurance
Sunscreen

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Visa

The trip will be not only going to Europe but also to Africa, so it's important that you check if you need a VISA to get in.

The following countries DON'T need a visa: Algeria Andorra Argentina Australia Austria Bahreïn Belgium Brazil Bulgaria Canada Chile Congo (Brazzaville) Côte.d'ivoire Croatia Cyprus Czech Denmark Estonia Finland France Germany Greece Guinea Hong-kong(30 days) Hungary Iceland Indonesia Ireland Italy Japan Kuwait Latvia Libya Liechtenstein Lithuania Luxembourg Mali Malta Mexico Monaco Netherlands Niger Norway Oman Peru Poland Portugal Puerto Rico Qatar Romania Saudi Arabia Senegal Singapore (30 days) Slovaquie Slovenia South Korea Spain Sweden Switzerland The Philippines The United Kingdom The United States of America Tunisia Turkey United Arab Emirates Venezuela New Zealand.

Entry Requirements for South Africans: South Africans require a valid passport and Moroccan Visa for entrance to Morocco. Please ensure that you obtain the necessary visa before the trip commences.

For more information you can check:
http://www.wordtravels.com/Travelguide/Countries/Morocco/Visa

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Travel insurance

Travel insurance is compulsory for all passengers. Your insurance must include cover for cancellation, medical and repatriation expenses, personal accident, personal baggage, money and public liability. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Your travel insurance should be taken out at the time of payment of deposit. You MUST bring your policy with you on your trip or email a copy to the office before the trip.

Travel Insurance Websites:

*Please remember that insurance is your own responsibility. Care should be taken to ensure that any policy you buy suits your individual needs specifically.

Hop On And Go does not recommended any insurance companies. Links are provided for convenience only. Care should be taken to read and understand any terms and conditions insurance companies provide. If you have any questions regarding insurance, please contact the insurance provider directly.

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Terms & conditions

Once Hop On And Go accepts your booking by confirmation thereof a contract is made between Hop On And Go and you, as well as all confirmed passengers on this reservation, upon the terms and conditions set out below.

Contract
Your contract with Hop On And Go to secure a booking requires a completed online booking form together with a non-refundable deposit as specified for each booking. Clients booking by telephone or email will be deemed to have read the booking conditions and accepted them. A booking is accepted and becomes definite only from the date when Hop On And Go has confirmed acceptance via email. It is at this point that a contract between Hop On And Go and the Client comes into existence. Before Your booking is confirmed and a contract comes into force, Hop On And Go reserves the right to increase or decrease advertised prices. Hop On And Go reserves the right to decline any booking at their discretion. The contract is between Hop On And Go and the Client, being all persons named on the booking form traveling or intending to travel with Hop On And Go. The person emailing or signing the booking form (which incorporates these terms) warrants that he/she has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions. The contract, including all matters rising from it, is subject to Dutch Law and the exclusive jurisdiction of the Dutch Courts. No employee of Hop On And Go other than the manager has the authority to vary or omit any of these terms or promise any discount or refund.
Payment
i. Payment for Your Tour: The deposit paid is non-refundable. The balance of all monies due, including any surcharges applicable at that time, must be paid to Hop On And Go by the date specified for each tour. In the case of non-payment of the balance by the due date Hop On And Go will treat the booking as cancelled by the Client.

ii. Deposit
A deposit of 25% is required at the time of booking. The remainder of the balance owing is required no less than 3 months prior to the trips departure. In the case of late books made within 3 months of the departure date the full cost of the vacation will be payable immediately on booking.
Changes by You
Any changes to the original booking must be confirmed in writing by the person submitting the booking form. Whilst every reasonable effort will be made to accommodate changes and the additional requests, their availability cannot be guaranteed.
Cancellation by You
Notice of cancellation must be made in writing directly to Hop On And Go. For cancellations made more than two months prior to departure 50% of the total tour cost will be forfeited or, if only the deposit has been paid, the full deposit amount will be forfeited. This cannot be credited towards another tour nor transferred into another person's name. For cancellations made two months prior to departure or less the full amount paid will be forfeited. This cannot be refunded, nor can it be credited to any other booking or transferred into another person's name. There are no refunds once travel has commenced or for any unused services.
Changes by Us
While Hop On And Go will use its best endeavors to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary of modify a tour itinerary or its content due to prevailing local conditions. Hop On And Go reserves the right at any time to cancel or change any of the facilities, services or prices described in the advertising (accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a major change becomes necessary Hop On And Go will inform the Client as soon as reasonably possible if there is time before departure. The definition of major change will depend on the individual tour and circumstances. When a major change is made the Client will have the choice of accepting the change or arrangements, purchasing another available tour or canceling the tour and obtaining a full refund. Hop On And Go cannot accept any liability or pay any compensation if the major change is because of force majeure or consolidation (see below). Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport or other similar events beyond the control of Hop On And Go. Consolidation refers to the fact that each tour is dependant upon a minimum number of persons participating.
Cancellation by Us
Hop On And Go reserves the right to cancel a tour in any circumstances but, except for force majeure, consolidation or the Clients failure to pay the final balance, will not cancel a tour less than 7 days before departure. Unless the Client fails to pay the final balance, Hop On And Go will, upon cancellation, return all monies paid or offer an alternative tour of comparable standard and will pay compensation according to the scale shown in paragraph 6 above save that no compensation will be paid if cancellation is because of force majeure or consolidation.

Travel insurance
Travel insurance is mandatory for all Clients whilst on an organised tour by Hop On And Go. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurance reasons. Hop On And Go are able to assist the Clients in obtaining a suitable insurance policy upon request. Where the Client declines to purchase a policy offered Hop On And Go accepts no liability which may arise due to the failure to take out adequate insurance cover. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour, this refers to in particular to adventure sports. Clients should satisfy themselves that any travel insurance arranged Hop On And Go is what they require and should arrange supplementary insurance if need be.
Passports, Visas and Vaccinations
It is the responsibility of the Client to be in possession of a valid passport, visa permits, inoculations and preventative medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith and without liability on the part of Hop On And Go.
Age, Fitness and Participation
Hop On And Go tours suit outgoing and energetic people. All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in this brochure. Hop On And Go reserves the absolute right to decline a booking at their discretion. Clients agree to accept the authority and decisions of Hop On And Go employees, tour leaders, and agents whilst on tour with Hop On And Go. If, in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour. In the case of ill health Hop On And Go may make such arrangements as it sees fit and recover the costs thereof from the Client. On Hop On And Go tours alcohol is often consumed. All clients are responsible for their own safety and well being. Hop On And Go does not encourage any clients to engage in any dangerous activity nor to drink excessively. Hop On And Go cannot accept any responsibility if the client drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage as a result of alcohol intoxication.
Local Laws and Behavior
All participants in tours operated by Hop On And Go are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Hop On And Go of all obligations that they may otherwise have under these booking conditions. Any damage or loss caused by a Client is the responsibility of the Client. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If the Client fails to do so, the Client will be responsible for meeting any claims (including legal costs) subsequently made against Hop On And Go as a result of the Clients actions. Hop On And Go expects the Client to have consideration for other people. If, in Hop On And Go, any Client behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any third party or damage to property, Hop On And Go is entitled, without prior notice, to terminate the tour of the Client concerned. In this situation, the Client concerned will be required to leave the tour. Hop On And Go will have no further responsibility towards the Client including any return travel arrangements. No refunds will be made and Hop On And Go will not pay any expenses or costs incurred as a result of the termination.
Illness, Disability or Absenteeism
i. Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. If the chosen holiday includes a cruise or excursion or transfer by boat of any sort the Client must make it known at the time of booking if he / she is unable to swim. This will not prevent the Client from participating in the tour but will enable Hop On And Go to take additional precautions for the Clients safety at such times as may be appropriate.

ii. Illness or absenteeism
In the event of your withdrawal from a vacation after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. Unfortunately no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing.
If You have a Complaint
If the Client has a complaint about any of the tour arrangements the Client must bring it to the attention of the tour leader at the time so that they may use their best endeavors to rectify the situation. It is only if the tour leader is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Clients ability to claim compensation from Hop On And Go being extinguished. Any complaint made to us after the holiday should be made in writing within 28 days of holiday completion. In the event You do not notify us in writing within 28 days, this may affect the company's ability to investigate Your complaint and may impact on the way that Your complaint is dealt with.
Our Responsibilities
The tours operated or supplied by Hop On And Go have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal tours. All bookings are accepted on the understanding that such risk and hazards are appreciated by the Client and that they undertake all tours, treks and other activities at their own volition.
Personal Injury
i. Where the client does not suffer personal injury, Hop On And Go accepts liability should any part of the tour arrangements booked with Hop On And Go not be supplied as described in the final itinerary and not be of reasonable standard. In such a case, Hop On And Go will pay reasonable compensation of no more than 25% of the tour cost if the Clients enjoyment of the tour arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of Hop On And Go or its suppliers and the reason for the failure in the tour arrangements was the Clients fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by Hop On And Go or its suppliers even if all due care has been executed.

ii. Where the Client suffers death or personal injury as a result of an activity forming part of the tour arrangements booked with Escape Hop On And Go, Hop On And Go accepts responsibility unless there has been no fault on Hop On And Go's part or its suppliers and the cause was the Clients fault, the actions of someone unconnected with the tour arrangements or one which neither Hop On And Go or its suppliers could have anticipated or avoided even if all due care had been exercised. Where the Client suffers death or personal injury as a result of an activity forming part of the tour arrangements booked with Hop On And Go, Hop On And Go accepts no responsibility if the Client had consumed drugs or alcohol in the previous 24 hours.

iii. Hop On And Go acceptance of liability to pay compensation pursuant to clauses 14i and 14ii is limited, in the case of air travel, rail travel, sea travel or hotel accommodation, to the amount set out in the previous provisions of, respectively, the Warsaw Convention as amended by the Hague Protocol 1955, the 1961 Berne Convention, the 1974 Athens Convention and the 1962 Paris Convention.

iv. Hop On And Go acceptance of liability in clauses 14i and 14ii above is subject to assignment by the Client to Hop On And Go of the Client's rights against any agent, supplier or sub-contractor of Hop On And Go which is in any way responsible for the unsatisfactory holiday arrangements or the Clients death or personal injury.

Data Protection
Please be assured that Hop On And Go have measures in place to protect the personal booking information held by us. However, in order to make Your booking and ensure that Your travel arrangements run smoothly, we need to use the information You provide and pass on to the operator or other relevant suppliers. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Hop On And Go will only pass Your information on to persons responsible for Your travel arrangements. This applies to any sensitive information that You give to us such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide Your booking. In making this booking, You consent to this information being passed on to the relevant persons.)
Smoking
Hop On And Go operate a non-smoking policy on our coaches (although we make frequent stops for breaks), and in some of our accommodation, including all tented accommodation.
Luggage
There are strict weight limits in Europe for coaches when fully loaded. Therefore You are only entitled to one piece of main luggage of standard size and not weighing more than 20kg, plus an addition daypack.
What's not included in the vacation price
Airfares to and from your vacation, airport taxes, air surcharges, passport and visa fees, insurance, laundry, phone calls, beverages or meals not detailed in the itinerary, tips to tour managers, drivers and local guides, items of a personal nature, excess baggage, optional excursions.
Weather Conditions
Under no circumstances can we be held responsible for snow or weather conditions, nor can any vacation be cancelled or amended by you at any time on the basis of snow or weather conditions.
General
No servant or representative of the Hop On And Go has any right to alter, vary or waive any of these conditions, nor undertake any liability whatsoever on behalf of Hop On And Go unless such be in writing and signed by a duly authorised person.
General
The non-exclusive law and jurisdiction of the Dutch Courts will govern any dispute between us, which cannot be amicably agreed.

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so Hop On and Go!